Shipping & Returns
How we ship, how long it takes, and how returns work.
Order processing
Products we ship ourselves leave in 1–2 business days. Items fulfilled by our partners are typically processed in 2–5 business days, often sooner. Tracking is emailed as soon as your order ships.
Delivery times
- United States: most orders arrive in 7–14 business days.
- International: we ship to select countries including Canada, the UK and Australia (7–21 business days). Customers are responsible for customs duties and import taxes.
- Items from different partners may ship separately.
Shipping rates
Shipping is calculated at checkout based on carrier rates and destination. Oversized or fragile items may carry an extra handling fee, which is always shown before you pay.
Live animals & plants
Live goods can suffer if left in a hot or cold mailbox. Please pick up your package promptly and send photos of any issue right away so we can help.
Returns
You have 15 days after receiving your item to request a return. Items must be unused, in original packaging, with proof of purchase. Start a return by emailing contact@walnutcreekpet.com — we’ll send a label and instructions. Items sent back without a return request can’t be accepted.
Damaged, defective or wrong items
Email us within 48 hours of delivery with photos of the packaging and product, plus your order number. We’ll replace or refund as appropriate — including lost packages.
Non-returnable items
- Perishables such as food, live plants and flowers
- Custom or special-order items, including custom habitats
- Personal care goods and hazardous materials
- Sale items and gift cards
- Digital downloads (3D print files)
Refunds
Once your return is received and inspected, approved refunds go back to your original payment method within 10 business days.
Return address: Walnut Creek Pets LLC, 502 Creek Rd, Christiana, PA 17509